Refund policy
Our Promise
At Prime Picks, we are committed to delivering quality products to your door. If something is wrong with your order, we will make it right — quickly and fairly.
Return Window — 7 Days
You have 7 days from the date of delivery to contact us for a return or refund. Requests made after 7 days will not be accepted, no exceptions.
We Accept Returns ONLY For:
- ✅ Item arrived damaged or broken
- ✅ You received the wrong item, wrong color, or wrong size
- ✅ Item is significantly different from the product description
- ✅ Item never arrived within the expected delivery window
We Do NOT Accept Returns For:
- ❌ Change of mind — "I don't like it" or "I changed my mind"
- ❌ Items that have been used, worn, or washed
- ❌ Items with removed or damaged packaging
- ❌ Damage caused by customer misuse or mishandling
- ❌ Requests made after 7 days of delivery confirmation
- ❌ Items returned without written approval from our team
Refund Processing — 7 Business Days
Once your refund request is approved, it will be processed within 7 business days to your original payment method.
Your bank may take an additional 2–3 days to reflect the amount.
Your Resolution Options
| Option | Details | Timeline |
|---|---|---|
| 💳 Full Refund | Returned to original payment method | 7 business days |
| 🔄 Free Replacement | New item sent at no extra cost | 7–20 business days |
| 🎁 Store Credit | Applied to your Prime Picks account | Within 24 hours |
How to Request a Return or Refund
Step 1 → Email us at qaisrahim83@gmail.com within 7 days of delivery
Step 2 → Your email must include:
- Your order number
- Clear photos or video showing the problem
- Your preferred resolution (refund, replacement, or store credit)
Step 3 → We will respond within 48 hours (Saturday–Thursday)
Step 4 → Wait for our approval before sending anything back. Unauthorized returns will not be accepted.
Return Shipping
| Situation | Who Pays Shipping |
|---|---|
| Wrong item sent / Item arrived damaged | Prime Picks covers it |
| Other approved return reasons | Customer covers it |
Lost or Delayed Orders
If your order has not arrived within 30 days of your order date, contact us. We will reship your order for free or issue a full refund — your choice.
Key Conditions for All Returns
- Item must be in original, unused condition
- Item must be in original packaging with all accessories included
- Photo or video proof is mandatory for all claims
- We reserve the right to refuse any return that does not meet these conditions
This policy applies to all orders placed through Prime Picks. We work with multiple suppliers — refund timelines may vary slightly depending on supplier confirmation. Prime Picks reserves the right to update this policy at any time without prior notice.
Contact: qaisrahim83@gmail.com Hours: Saturday–Thursday | Response within 48 hours