سياسة الشحن

1. Where We Ship

Prime Picks currently ships to Saudi Arabia and selected countries. We are working to expand our shipping destinations in the future.

2. Order Processing Time

Step Timeframe
Order confirmation Immediately after payment
Order processing & forwarding to supplier 1–3 business days
Supplier dispatch 1–5 business days

Total time before your order ships: 2–7 business days

Orders placed on Fridays or Saudi public holidays will be processed the next working day.

3. Estimated Delivery Times

Destination Estimated Delivery
🇸🇦 Saudi Arabia (major cities) 7–15 business days
🇸🇦 Saudi Arabia (remote areas) 15–25 business days
🌍 International orders

15–30 business days

4. Shipping 

Order Value Shipping Cost
              All orders                              Calculated at checkout

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery status through the carrier's website.

  • Tracking may take 24–48 hours to update after dispatch
  • If your tracking shows no movement for 7+ days, contact us immediately

6. Customs & Import Duties

  • Orders shipped within Saudi Arabia are not subject to import duties
  • For international orders, customs fees are the customer's responsibility
  • Prime Picks is not responsible for delays caused by customs clearance

7. Multiple Suppliers — Split Shipments

Since Prime Picks sources products from multiple suppliers (local Saudi, AliExpress, CJDropshipping, Alibaba, etc.), orders containing multiple products may arrive in separate packages at different times. This is normal — you will not be charged extra shipping for split deliveries.

8. Wrong Address — Customer Responsibility

Please ensure your shipping address is correct before placing your order. Prime Picks is not responsible for:

  • Packages delivered to a wrong address provided by the customer
  • Packages returned to sender due to incorrect address
  • Re-shipping fees if the package is returned due to address error

If you notice an address error, contact us immediately at qaisrahim83@gmail.com — we can only correct it before the order is dispatched.

9. Lost or Stolen Packages

  • If your tracking shows "Delivered" but you haven't received it, contact us within 7 days
  • We will investigate with the carrier and either reship or refund based on the outcome
  • Prime Picks is not responsible for packages stolen after confirmed delivery

10. Damaged in Transit

If your package arrives visibly damaged:

  1. Take photos immediately before opening
  2. Contact us at qaisrahim83@gmail.com within 7 days
  3. We will arrange a replacement or refund at no cost to you

11. Delays Beyond Our Control

Prime Picks is not liable for shipping delays caused by:

  • 🌪️ Natural disasters or extreme weather
  • 🏛️ Government restrictions or customs holds
  • 🦠 Pandemics or public health emergencies
  • 📦 Carrier operational issues
  • 🗓️ Saudi or international public holidays

We will always do our best to communicate delays as soon as we are aware of them.

12. Contact Us for Shipping Issues

📧 Email: qaisrahim83@gmail.com 📅 Working hours: Saturday–Thursday 🕐 Response time: Within 48 hours

Please include your order number in all shipping-related emails.

Prime Picks reserves the right to update this Shipping Policy at any time. Changes take effect immediately upon posting.